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Ad ID: 65633088
Visits: 75
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Location:
Rockford
Date Listed: Jul-30-08 MTC Performance is the proven leader in software solutions for managing incentive programs that work for you by rewarding your success. Our proprietary software as a service approach provides innovative companies and their leveraged channel partners with a unique ability to highlight and accelerate the behavior they most value: increased revenues. The MTC Promise is all about working with our partners to help exceed their service expectations everyday. Manager of Client Services As the Manager of Client Services, you will oversee the client service department, direct and coordinate department activities and ensure company client satisfaction goals are achieved. Ensure the company maintains appropriate service levels at all times by performing the following duties: · Schedule staff including client assignments · Track hours worked both billable and non-billable by customer service representative by client · Review customer e-mails and correspondence on issues and determines cause for service issue, type of failure (operational or software) and determines appropriate course of action · Communicate issue with the team and support staff · Oversee training program for customer service staff · Perform account management duties to include, building relationships with client users and administrators of our software solution · Support sales department with product demos, keeping customer service team up to date with new product enhancements and features · Some travel required to client sites for demos and account management duties. Preferred Qualifications include a Bachelor’s degree or 5-10 years related experience and/or training and knowledge of internet, telephone, Excel, Word, PowerPoint and database software. Knowledge of SQL a plus. Call Center experience a plus, understanding of technology sales processes and IT channel a plus. Benefits: We offer a competitive salary and benefits program. Compensation is commensurate with experience. To Apply: To respond to this opportunity, please go to: http://www.MyChoiceEngine.com/Role/47613 To learn more about our company, please visit our website at http://mtcperformance.com Administaff is not a staffing agency. In fact, most of our listings presented are great, full-time or part-time opportunities with small to medium-sized companies. By delivering HR services such as recruiting, payroll and training, Administaff can help its clients focus on what they do best. And because we have the inside track to these firms, you'll have a jump on your next career! Administaff is proud to be recognized: Most Admired Companies, Fortune 1999, 2000, 2001, and 2002 Fortune 500 Platinum 400, Forbes. EOE |
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